My name is Teresa Kissel. I am the Customer Satisfaction Manager at Radwell Headquarters in Willingboro New Jersey. I am an escalation point for all those little blips that happen in the day to day business of Radwell, not only for my own team members but really for the whole company.

My name is Agnieszka Solarz. I am a Bilingual Sales Representative at Radwell International.

My name is Matthew Bowers and I am a European Business Development Manager here at Radwell UK.

My primary role is to manage the growth in terms of sales for three of our biggest European Markets: France, Spain and Italy. This is not something I do on my own. I have a team of 4 linguists who work with me on a day to day basis to achieve what needs to be done.

Hi my name is Gabrielle Barton.

I’m a Strategic Services Service Writer at Radwell’s Norcross, Georgia branch.

As of November 20^th I’ve been with Radwell for a full year.

My primary job duties are receiving payments and I work jointly with Sales to provide communication straight from Production to the customer.

I love helping and empowering people. I love finding solutions to problems and it just gets me going everyday. What I like most about working at Radwell is the calm and cool environment. My managers definitely have an open door policy and I feel like I can go to them with anything.

My name is Rabbie Currens and I am the Production Manager of Radwell International Greensboro North Carolina. My primary job function is to manage production. Part of that is to show that we’re shipping quality products out to our customers. In order to do that we have to help the technicians to be successful. In order for us to meet customer satisfaction, we work with Engineering to make sure we have the right assets that we can use to test out the units. At the end of the day you have a paying customer so you want that customer to be satisfied with the product we’re sending out the door. My job is essentially to make sure that all these things are accomplished.

I’m from Liberia originally, West Africa. I’ve been in the U.S. for about 15 years now. I’ve been working with Radwell for 5 years now. I started off in New Jersey as a Repair Technician and quickly moved up the ladder.

My favorite part of the day is chatting with my employees during morning roll call and letting them know what we need to accomplish during the day along with reviewing our goals and objectives. I also walk around and say hi to everybody in the building. That’s my favorite part asking people how their day was yesterday, what they’re looking to accomplish today, and just basically trying to get the mood of the employees.

What drives me to be the best is the challenges that we have and trying to find some kind of resolutions to these challenges. That drives me to be the best. I love to solve problems so that kind of drives me to get better as a manager. One of the other things that really drives me to improve myself as a manager is that people lean on me for guidance. I would say that’s a key thing to basically solve problems and to be able to work with employees. I work with customers to solve their problems as well and that’s also what drives me to be better as a manager.

 I’m always busy throughout the day but I’m usually busiest during the morning hours. Sometimes I’m busy later in the day because I don’t have time to accomplish some of the things that need to get done during the morning and afternoon hours.  

What I like most about my job is the fact that I can do what I went to school for. To be honest, I never thought I would be in the position where I would be managing people but that’s something I’ll always like. I’m a leader so I like to be someone who can help with answers. Whenever one of our customers has a line going down or a rush repair, we have to come up with quick solutions so we have to make quick decisions. My favorite part of my job is that I get to make the final call.

The 3 words that best describe Rabbie Currens are energetic, ambitious, and outgoing. I’m also easy to get along with.

Things that I like to do outside of work are catching up with sports and I love to work out. I’m a big fan of staying healthy so I work out at least 4 to 5 times a week. I used to be a personal trainer and I’m always in the gym.

And that’s a day in the life of a Production Manager at Radwell in Greensboro, North Carolina.

Transcribed from Video by Ryan Neuman

Video transcribed by Ryan Neuman for Radwell International

Blog Transcribed from Video by Ryan Neuman for Radwell International

My name is Paul Fashaw and I’m a Logistics Breakdown Specialist. I am assigned to ensure that the orders that our company receives from their vendors are accurate and that they match their purchase order. I also need to make sure that the material that we receive is in good condition and acceptable. 

How did you develop your work ethic?

My work ethic developed as a child. I started a job at 9 years old as  an order boy at Acme markets. At the of 21, in 1954, I entered the military and served for four years before I was honorably discharged in 1958. At that time,  I started in the workforce as a computer operator.  I continued to work in that capacity in the data processing field for 55 years. After I retired I began working  at Radwell International. I’ve been here 13 years and I continued to use my work ethic at Radwell as a Breakdown Specialist. I need to ensure that all the orders and materials that the company receives are according to our specifications.  It’s very interesting and I enjoy my work.

My name is Matt Gingell and I’m Radwell International’s Building & Aquarium Maintenance Associate.

 My main responsibilities are taking care of over 40 fish tanks. Right now we have 42 that are up and running. That's a total of 7,300 gallons of water.

One of the larger fish tanks is the one embedded in the wall of Brian Radwell’s office. It’s a 650 gallon fish tank that features South American, African, and Central American Cichlids. However, there is also one huge Gourami who is a community fish but is definitely in charge of the tank.