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A Day in the Life: Sean Boyce   (Centralized Receiving Support)

 Video Transcribed by Ryan Neuman for Radwell International

 

A Day in the Life is an ongoing series featuring a glimpse into a typical work day for a Radwell employee. Get a behind the scenes look at Radwell headquarters through the eyes of different employees in various departments. 

Our first episode features Sean Boyce, a Centralized Receiving Support at Radwell International headquarters in Willingboro, NJ.

 

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Equipment Overview: KH7050 Laser Engraving Machine

Recently we’ve acquired a new machine at Radwell International headquarters to add additional repair services to our capabilities. Our latest addition is a KH7050 Laser Engraving Machine, which allows us to design and cut new graphic overlays and gaskets for our customers.

The major benefit to having this machine in a production facility is the amount of time it saves on repair turnaround for customers. Currently there is up to a four week turnaround for customer overlays and gaskets to be made when these items are outsourced during our repair process. With this machine, turnaround can be under two hours. With this significant time difference, better service can be provided to customers who need custom items created.

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The Culture of Giving Back: A True Success Story

Like most companies, the story of Radwell International is one of humble beginnings. The company story began 38 years ago in Mount Laurel, NJ and has survived and thrived through many changes. Brian Radwell, too, has gone through his share of challenges, both personal and professional. To read the detailed story of Radwell, you can check out this blog post The Story of Radwell.

To truly understand the Radwell story, you have to understand a little bit about Brian Radwell's motivation, which stems from supporting his father who was the kindest man in the world according to many people within the company who knew him when he was alive. I had the rare opportunity to ask Brian Radwell a question about fear of failure and the family culture of giving back .

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Gedevelop GFM System: An Overview

All over the world, manufacturers in the glass fiberizing and glass wool industry are interested in increasing the quality of their products. The Gedevelop GFM System is suited for this process. It works with glass flow and collects data in real time for optimum control of the manufacturing process. This system reduces material costs and shortens production downtime.

How exactly does this system work? The Gedevelop system uses a camera which looks at the glass stream and reads information for stream diameter and stream velocity. The information is then sent to the central unit and based on set parameters, calculates the glass flow. The glass flow meter continuously measures glass flow individually for each fiberizing unit and allows the pull to be controlled within .5%. It also checks that the quality of the glass stream is at the correct level and if it isn’t, the system can make adjustments. This glass flow meter is a
non-contact, optical measurement system that calculates the flow of molten glass that falls from the bushing into the fiberizer. Many installations worldwide have proven that glass flow measurement is a very profitable investment in a short amount of payback time.

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Six Questions with Brian Janusz, Global Program Manager at Radwell International

Brian Janusz is an interesting person. He has been central to the redesign and remodel of Radwell International's new headquarters building in Willingboro, NJ. When he wasn't hard at work on managing remodeling and material handling systems,  he has been working with other Radwell locations on expansion plans. Brian is busy: moving frequently and quickly through the 311,000 square foot Radwell headquarters building, easily gravitating from project to project with ease. We caught up with him recently to get a glimspe into his job at Radwell International. We had to walk really quickly to catch up.

Tell us a little bit about yourself and how you came to be at Radwell International.

My education background is in Mechanical Engineering and I graduated from Virginia Tech. My first job out of college was working as a Project Engineer for Bowen Engineering, a great construction company that builds and works on water treatment plants, waste water treatment plants and large utilities. It started off as a summer internship that turned into a full time job. I learned so much from the experience, mostly from the amazing people I worked with. They taught me about project management, people management and construction. It was a difficult job to leave because there was still so much to learn. That experience has helped me enormously, in what I do at Radwell International.

How I came to Radwell: During my freshman year at college I emailed Brian Radwell looking for a summer job. He directed me to Steve Wallace and I got a position helping out in production. That first summer I did anything and everything that was needed. I delivered manual recs, organized the order shelves, cleaned units, worked with speed line testing and approving parts for orders, picked in the warehouse and just generally learned

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8 Questions with Markus Schmidt, Swisslog's President of WDS Americas

If you've been keeping up with the remodel of Radwell International's new headquarters building in Willingboro, NJ, then you know about the installation of our Swisslog Autostore. To read more about this revolutionary system, give Todd Radwell's blog post a read here. It was truly fascinating to watch the system being built from the ground up.

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Radwell-Indiana Shoots and Scores!

In many instances, large companies talk (and talk and talk) about the products and services they can provide for their customers. Millions of dollars are spent each year on marketing efforts designed to tell customers about all the wonderful products and services that are available to them as consumers. Often the talk can be much more appealing than the reality. I’m not going to lie: many times within our marketing at Radwell, we do share our many capabilities with our customers. However, our reality is something we are very focused on every day, in every department within our organization. The best way to discuss what Radwell International is really capable of is by sharing some stories straight from the field. We’ve decided to do just that, 

starting with a great hero story straight from Robert Tiedeken, our Branch Manager in Radwell-Indiana. Rob has been with Radwell International for 10 years this April. He was a career IT professional and started with Radwell as a Systems Administrator. He was promoted to IT Operations Manager and in this role, he worked on design and buildouts for Radwell-UK, Radwell-Canada, Radwell-Texas and Radwell-Indiana. An unexpected opportunity arose for him when he was asked to take on the challenge of being a Branch Manager in Franklin, Indiana upon it’s completion. He took on the challenge and has never looked back. Rob is a great leader for Radwell-Indiana and does a great job building his team and creating a sense of community both with his employees as well as his clients.

 

Here’s Rob’s Customer Story:

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Standing Out in a Sea of Average: Customer Service Makes the Difference

“There are no new ideas. There are only new ways of making them felt.” -Audre Lorde

Being successful in business is a challenging experience. The pace is fast, you can be hit from all angles, and anything can happen on any given day. In almost every instance you are surrounded by competitors. All you want to do is continue to move forward and provide the service or product that your business offers in a productive and profitable way. What is it that differentiates your business from every other company out in the world offering a similar product or service? Maybe your branding is more skillful. Perhaps you use technology in a more impactful way. It’s possible you even execute better than competitors. But in almost every business, the differentiating factor truly is the customer service you provide to your clients. If your business operates with customer service as a priority, it is most likely standing out and hopefully moving forward in a positive way.

Of course everyone preaches that they are customer driven. It would be foolish for a business not to say such a thing if they hope to continue to operate successfully. But what does customer driven really translate to? What does it mean?

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways. – Richard Branson

Customer service, by definition, is the provision of service to customers before, during, and after a purchase. It is also how a product is delivered to a customer. During the many points of customer contact your company may have, it is important to evaluate performance. Is your product (or service) accessible? Is it easy to gain access? Is it cost-effective/provide value? Does it meet (or hopefully exceed) the customer’s expectations for that product or service?

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Meet the Team: Derek Nelms (Radwell-Indiana)

In this week’s Meet the Team, we’re highlighting Derek Nelms, a Repair technician at Radwell-Indiana.

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Radwell International Europe Invests Over £300k in 2015

 Radwell Europe’s facility after significant growth in 2015 due to the increase of employees and test capabilities.

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