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How ISO 9001:2015 Certification Benefits Customers

 

ISO 9001:2015 certification is a positive achievement for an organization.  This achievement is very important for a company as well as the customers it services.


For Radwell International, there were certain key points that we recognized as major external benefits to our customers upon achieving ISO 9001: 2015 certification.

 

  • Improved Quality and Service—By adhering to the ISO 9001: 2015 standard we enhance all aspects of the products and services we provide for our customers, from the level of repairs we offer, testing capabilities we provide, and the effective turnaround of new, surplus, and repairs we offer. This allows us to provide a higher level of customer service throughout our organization.

 

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The Culture of Giving Back: A True Success Story

Like most companies, the story of Radwell International is one of humble beginnings. The company story began 38 years ago in Mount Laurel, NJ and has survived and thrived through many changes. Brian Radwell, too, has gone through his share of challenges, both personal and professional. To read the detailed story of Radwell, you can check out this blog post The Story of Radwell.

To truly understand the Radwell story, you have to understand a little bit about Brian Radwell's motivation, which stems from supporting his father who was the kindest man in the world according to many people within the company who knew him when he was alive. I had the rare opportunity to ask Brian Radwell a question about fear of failure and the family culture of giving back .

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