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A Day in the Life: Gabrielle Barton (Service Writer)

Hi my name is Gabrielle Barton.

I’m a Strategic Services Service Writer at Radwell’s Norcross, Georgia branch.

As of November 20th I’ve been with Radwell for a full year.

My primary job duties are receiving payments and I work jointly with Sales to provide communication straight from Production to the customer.

I love helping and empowering people. I love finding solutions to problems and it just gets me going everyday. What I like most about working at Radwell is the calm and cool environment. My managers definitely have an open door policy and I feel like I can go to them with anything.

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A Day in the Life: Rabbie Currens (Production Manager-Radwell North Carolina)

My name is Rabbie Currens and I am the Production Manager of Radwell International Greensboro North Carolina. My primary job function is to manage production. Part of that is to show that we’re shipping quality products out to our customers. In order to do that we have to help the technicians to be successful. In order for us to meet customer satisfaction, we work with Engineering to make sure we have the right assets that we can use to test out the units. At the end of the day you have a paying customer so you want that customer to be satisfied with the product we’re sending out the door. My job is essentially to make sure that all these things are accomplished.

I’m from Liberia originally, West Africa. I’ve been in the U.S. for about 15 years now. I’ve been working with Radwell for 5 years now. I started off in New Jersey as a Repair Technician and quickly moved up the ladder.

My favorite part of the day is chatting with my employees during morning roll call and letting them know what we need to accomplish during the day along with reviewing our goals and objectives. I also walk around and say hi to everybody in the building. That’s my favorite part asking people how their day was yesterday, what they’re looking to accomplish today, and just basically trying to get the mood of the employees.

What drives me to be the best is the challenges that we have and trying to find some kind of resolutions to these challenges. That drives me to be the best. I love to solve problems so that kind of drives me to get better as a manager. One of the other things that really drives me to improve myself as a manager is that people lean on me for guidance. I would say that’s a key thing to basically solve problems and to be able to work with employees. I work with customers to solve their problems as well and that’s also what drives me to be better as a manager.

 I’m always busy throughout the day but I’m usually busiest during the morning hours. Sometimes I’m busy later in the day because I don’t have time to accomplish some of the things that need to get done during the morning and afternoon hours.  

What I like most about my job is the fact that I can do what I went to school for. To be honest, I never thought I would be in the position where I would be managing people but that’s something I’ll always like. I’m a leader so I like to be someone who can help with answers. Whenever one of our customers has a line going down or a rush repair, we have to come up with quick solutions so we have to make quick decisions. My favorite part of my job is that I get to make the final call.

The 3 words that best describe Rabbie Currens are energetic, ambitious, and outgoing. I’m also easy to get along with.

Things that I like to do outside of work are catching up with sports and I love to work out. I’m a big fan of staying healthy so I work out at least 4 to 5 times a week. I used to be a personal trainer and I’m always in the gym.

And that’s a day in the life of a Production Manager at Radwell in Greensboro, North Carolina.

 

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A Day in the Life: Natalia Kennedy (Customer Satisfaction Coordinator)

Video Transcribed by Ryan Neuman for Radwell International

A Day in the Life is an ongoing series featuring a glimpse into a typical work day for a Radwell employee. Get a behind the scenes look at Radwell Headquarters through the eyes of different employees in various departments. 

Our second episode features Natalia Kennedy, a Customer Satisfaction Coordinator at Radwell International headquarters in Willingboro, NJ

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How ISO 9001:2015 Certification Benefits Customers

 

ISO 9001:2015 certification is a positive achievement for an organization.  This achievement is very important for a company as well as the customers it services.


For Radwell International, there were certain key points that we recognized as major external benefits to our customers upon achieving ISO 9001: 2015 certification.

 

  • Improved Quality and Service—By adhering to the ISO 9001: 2015 standard we enhance all aspects of the products and services we provide for our customers, from the level of repairs we offer, testing capabilities we provide, and the effective turnaround of new, surplus, and repairs we offer. This allows us to provide a higher level of customer service throughout our organization.

 

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Basic Operations: Zebra140XiIII Plus Printer

Recently our Engineering Department completed a new project. They repaired a Zebra 140 XiIII Plus printer from a non-functioning state to fully operational by utilizing existing parts and in-house materials. Not only has this given us some functionality for labeling our own inventory and repair bins, but it has also given us additional repair skills so we can help our clients repair their printers.

Internally we use the Zebra printer to create barcodes which help us accurately track and manage our repairs and inventory bins through our operating system. In working through repairing this machine, our engineering department was able to address three areas that have been helpful in operating this printer: changing the printer ribbon, changing the print head and printing using an existing template.

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Package Printing Made Easy: Markem's Hot Melt Wax Printer

We've recently added a Markem Hot Melt Ink Printer to our engineering department and its an interesting addition. 

How does this printer actually work?

Markem ink jet systems use Markem Touch Dry inks. These inks are instantly drying, non-toxic solid inks that contain no solvents and require no special handling. The printer produces prints that are crisp and do not smudge. It is also suitable for printing on a wide variety of packaging materials.  Code changes and real time updates can be completed without any downtime too. The printer has a user-friendly control panel and easy-to-use screen graphics that allow operators to program the entire day's code changes only once. 

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Standing Out in a Sea of Average: Customer Service Makes the Difference

“There are no new ideas. There are only new ways of making them felt.” -Audre Lorde

Being successful in business is a challenging experience. The pace is fast, you can be hit from all angles, and anything can happen on any given day. In almost every instance you are surrounded by competitors. All you want to do is continue to move forward and provide the service or product that your business offers in a productive and profitable way. What is it that differentiates your business from every other company out in the world offering a similar product or service? Maybe your branding is more skillful. Perhaps you use technology in a more impactful way. It’s possible you even execute better than competitors. But in almost every business, the differentiating factor truly is the customer service you provide to your clients. If your business operates with customer service as a priority, it is most likely standing out and hopefully moving forward in a positive way.

Of course everyone preaches that they are customer driven. It would be foolish for a business not to say such a thing if they hope to continue to operate successfully. But what does customer driven really translate to? What does it mean?

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways. – Richard Branson

Customer service, by definition, is the provision of service to customers before, during, and after a purchase. It is also how a product is delivered to a customer. During the many points of customer contact your company may have, it is important to evaluate performance. Is your product (or service) accessible? Is it easy to gain access? Is it cost-effective/provide value? Does it meet (or hopefully exceed) the customer’s expectations for that product or service?

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