Hi my name is Gabrielle Barton.

I’m a Strategic Services Service Writer at Radwell’s Norcross, Georgia branch.

As of November 20^th I’ve been with Radwell for a full year.

My primary job duties are receiving payments and I work jointly with Sales to provide communication straight from Production to the customer.

I love helping and empowering people. I love finding solutions to problems and it just gets me going everyday. What I like most about working at Radwell is the calm and cool environment. My managers definitely have an open door policy and I feel like I can go to them with anything.

Yes, you read that right.  Wandering around can make you a better manager.  In today's fast-paced, corporate environment, it can be difficult to peel ourselves away from the daily grind of emails, problems, and reports that keep us chained to our desks and out of sight.  We can become so bogged down with the responsibilities that come with being a manager, that it’s easy to forget our biggest responsibility:  Managing.

Managing doesn’t just stop at enforcing company policies and procedures or driving production.  Managing is spending time with your employees.  It’s embedding yourself with your teams, asking questions, and ultimately driving change through their feedback.  No manager knows everything. They can’t.  

“There are no new ideas. There are only new ways of making them felt.” -Audre Lorde

Being successful in business is a challenging experience. The pace is fast, you can be hit from all angles, and anything can happen on any given day. In almost every instance you are surrounded by competitors. All you want to do is continue to move forward and provide the service or product that your business offers in a productive and profitable way. What is it that differentiates your business from every other company out in the world offering a similar product or service? Maybe your branding is more skillful. Perhaps you use technology in a more impactful way. It’s possible you even execute better than competitors. But in almost every business, the differentiating factor truly is the customer service you provide to your clients. If your business operates with customer service as a priority, it is most likely standing out and hopefully moving forward in a positive way.

Of course everyone preaches that they are customer driven. It would be foolish for a business not to say such a thing if they hope to continue to operate successfully. But what does customer driven really translate to? What does it mean?