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How ISO 9001:2015 Certification Benefits A Company

ISO certification is a lengthy and detailed process. Achieving a positive result is very important for a company as well as the customers it services.

For Radwell International, there were certain key points that we recognized as major internal benefits to our company upon achieving ISO 9001: 2015 certification. These key points would apply to just about any organization going through the process of ISO Certification.

 

 

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A Tour of Radwell Headquarters in Willingboro, NJ

Radwell International is the industry leader in repairing and selling new, used and surplus manufacturing parts and equipment. We started off as Speck Industrial Controls in 1979 and have expanded to nine different locations throughout the United States, Europe and Canada. In 2016 we purchased a 312,000 square foot building in Willingboro, NJ to house our new global headquarters. Our new building is an interesting and functional space designed to accommodate the many facets of our business so we can support our other locations and our customers as much as possible.

Our Willingboro building was formerly an Express Scripts Medco pharmaceutical facility. Over a million dollars worth of packages ran through the conveyor systems, robots, and the automation that was in place in the facility. Radwell International took over the facility with that automation already in place. A lot of it we kept and maintained or we moved parts of it into a new area to reuse and re-engineer. By doing so, we were able to come up with a system that best fit our needs.

You can learn a lot about us by viewing our facility.  Not only are we an industrial automation supply leader, but we are a remarkable and multi-faceted organization with a clear mission statement. At Radwell we work hard, but we also make time for social activities and for giving back to the community. That’s a very important part of our culture here at Radwell. To learn more about our culture, read The Culture of Giving Back

 

Another important part of our culture is quality. Did you know that Radwell International is ISO 9001: 2015 certified? If you’re not sure what that means, Tom Foy, Our Global Training and ISO Manager can explain a little bit more about this designation here ISO Certification.

Now that we've completed that brief overview, let’s take a look at our Willingboro headquarters.

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The Culture of Giving Back: A True Success Story

Like most companies, the story of Radwell International is one of humble beginnings. The company story began 38 years ago in Mount Laurel, NJ and has survived and thrived through many changes. Brian Radwell, too, has gone through his share of challenges, both personal and professional. To read the detailed story of Radwell, you can check out this blog post The Story of Radwell.

To truly understand the Radwell story, you have to understand a little bit about Brian Radwell's motivation, which stems from supporting his father who was the kindest man in the world according to many people within the company who knew him when he was alive. I had the rare opportunity to ask Brian Radwell a question about fear of failure and the family culture of giving back .

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Standing Out in a Sea of Average: Customer Service Makes the Difference

“There are no new ideas. There are only new ways of making them felt.” -Audre Lorde

Being successful in business is a challenging experience. The pace is fast, you can be hit from all angles, and anything can happen on any given day. In almost every instance you are surrounded by competitors. All you want to do is continue to move forward and provide the service or product that your business offers in a productive and profitable way. What is it that differentiates your business from every other company out in the world offering a similar product or service? Maybe your branding is more skillful. Perhaps you use technology in a more impactful way. It’s possible you even execute better than competitors. But in almost every business, the differentiating factor truly is the customer service you provide to your clients. If your business operates with customer service as a priority, it is most likely standing out and hopefully moving forward in a positive way.

Of course everyone preaches that they are customer driven. It would be foolish for a business not to say such a thing if they hope to continue to operate successfully. But what does customer driven really translate to? What does it mean?

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways. – Richard Branson

Customer service, by definition, is the provision of service to customers before, during, and after a purchase. It is also how a product is delivered to a customer. During the many points of customer contact your company may have, it is important to evaluate performance. Is your product (or service) accessible? Is it easy to gain access? Is it cost-effective/provide value? Does it meet (or hopefully exceed) the customer’s expectations for that product or service?

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Four Ways Your Manufacturing Operation Can Go Green and Save

 

In the business climate of today, it’s no longer an option to run a manufacturing facility as greenly as possible- it's a necessity. With the rising cost of doing business, finding ways to help the environment and reduce costs is a new standard. It's a standard that many are working hard to achieve in their daily business operations.

For manufacturing facilities, with their large working spaces and equipment-driven operations, going green can be even more critical. Finding ways to help the environment can be challenging but there are four simple ways to make a decent level of “green” impact:

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Radwell International Europe Invests Over £300k in 2015

 Radwell Europe’s facility after significant growth in 2015 due to the increase of employees and test capabilities.

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The Father of PLC's:How Richard Morley Revolutionised the Automation Industry

It’s been 51 years since the birth of the Programmable Logic Controller. We look back at the history of the PLC and how replacing hard wired relay systems changed the world of manufacturing.

Dick Morley, 1968

It was the year 1964 when a young cunning engineer, Dick Morley, was unemployed, had a new baby, a mortgage to pay and only $1,000 in the bank. Morley had previously worked a desk job designing atomic bombs, aeroplanes and communication systems performing the duties he was instructed to do. Morley did not enjoy his job, and, at that time, he had no plans in the pipeline to create such an influential piece of automated equipment. After finding his passion for skiing, Morely quit his job and focused on his hobby which eventually lead him to engineering ideas.

Morley eventually opened up his own professional consulting firm with friend Geogre Schwenk under the name ‘Bedford Associates’’ located in Bedford, Massachusetts, USA. Morley and Schwenk worked with local machine tool firms to help them evolve into the new, solid-state manufacturing sphere. Unfortunately, as his firm progressed, he began to notice that each project he worked on was practically the same; the manufacturing industry was using similar minicomputers and Morley found himself bored.

With his creativity and his engineering motive to ‘make things work’, Morley started to wonder if he could invent a controller which could automate industrial process with multiple input/output arrangements in real time. This would alternately replace the likes of hard wired relay control systems.

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Meet the Team: Hollie McGaha (Radwell-Indiana)

In this week’s MEET THE TEAM Employee feature, we’re featuring Hollie McGaha, a Central Receiving Processor from Radwell-Indiana.

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Collaborative Marketing: Having Fun and Getting the Message Across

When marketing is at its best, creative people get together and create interesting, attention-grabbing content. Sometimes it's two people chatting. Sometimes it's a formal meeting of creative people. Regardless of who it is, inevitably it becomes interesting. As the thoughts flow from creative person to creative person, things tend to emerge that give flight to ideas and allow for expression in an unusual and sometimes powerful way. Other times it’s just fun and makes us laugh as we develop concepts and throw around puns. And usually it’s a little bit of everything mixed together. When it works, you definitely can feel it.

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7 Ways to Maintain A Safe Warehouse Environment

One of the most important things to have knowledge of when working in an industrial automation or warehouse environment is maintaining a safe workplace for all levels of employees. Jim Malia, Warehouse Manager, and Gary Wenrich, Logistics Operations Manager, both at Radwell International's headquarters in Lumberton, NJ,  offered some basic operating principles that can help anyone in a warehouse environment operate in a safe manner.

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