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The Culture of Giving Back: Radwell International's Story

Like most companies, the story of Radwell International is one of humble beginnings. The company story began 38 years ago in Mount Laurel, NJ and has survived and thrived through many changes. Brian Radwell, too, has gone through his share of challenges, both personal and professional. To read the detailed story of Radwell, you can check out this blog post The Story of Radwell.

To truly understand the Radwell story, you have to understand a little bit about Brian Radwell's motivation, which stems from supporting his father who was the kindest man in the world according to many people within the company who knew him when he was alive. I had the rare opportunity to ask Brian Radwell a question about fear of failure and the family culture of giving back .

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A Day in the Life: Ali Rickerhauser (Production Support Coordinator)

 

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A Day in the Life: Christina Howard (Senior eBay Purchasing Support)

Video transcribed by Ryan Neuman for Radwell International

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Five Safety Fencing Benefits and Considerations

In today's manufacturing environment, safety fencing plays an integral role in protecting employees from hazards posed by industrial machinery. Threats to operator safety can be found on automated machinery, process control equipment, robotic work cells, and many other areas on a manufacturing floor.

A physical barrier between hazards and operators is an effective, low-tech solution for significantly reducing the risk of injury and the costly lawsuits or machine downtime that result from these accidents.

Before implementing a safety fencing system, these five considerations should be taken into account.

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Takeaways from Swisslog Autostore's First User Conference

A few weeks ago, I had the privilege to represent Radwell International at the first Swisslog Autostore User Conference just outside of Chicago, Illinois. Radwell is one of a rapidly growing network of Autostore users. Many of which are on the leading edge of robotic automated storage and retrieval systems.  Our Autostore has been operational now almost 2 years and boasts 34 robots, 50,000 bins and 9 stations.

From the conference I had 3 major takeaways that I would like to share with others that are interested in the Autostore or automated systems in general.

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How ISO 9001:2015 Certification Benefits A Company

ISO certification is a lengthy and detailed process. Achieving a positive result is very important for a company as well as the customers it services.

For Radwell International, there were certain key points that we recognized as major internal benefits to our company upon achieving ISO 9001: 2015 certification. These key points would apply to just about any organization going through the process of ISO Certification.

 

 

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A Tour of Radwell Headquarters in Willingboro, NJ

Radwell International is the industry leader in repairing and selling new, used and surplus manufacturing parts and equipment. We started off as Speck Industrial Controls in 1979 and have expanded to nine different locations throughout the United States, Europe and Canada. In 2016 we purchased a 312,000 square foot building in Willingboro, NJ to house our new global headquarters. Our new building is an interesting and functional space designed to accommodate the many facets of our business so we can support our other locations and our customers as much as possible.

Our Willingboro building was formerly an Express Scripts Medco pharmaceutical facility. Over a million dollars worth of packages ran through the conveyor systems, robots, and the automation that was in place in the facility. Radwell International took over the facility with that automation already in place. A lot of it we kept and maintained or we moved parts of it into a new area to reuse and re-engineer. By doing so, we were able to come up with a system that best fit our needs.

You can learn a lot about us by viewing our facility.  Not only are we an industrial automation supply leader, but we are a remarkable and multi-faceted organization with a clear mission statement. At Radwell we work hard, but we also make time for social activities and for giving back to the community. That’s a very important part of our culture here at Radwell. To learn more about our culture, read The Culture of Giving Back

 

Another important part of our culture is quality. Did you know that Radwell International is ISO 9001: 2015 certified? If you’re not sure what that means, Tom Foy, Our Global Training and ISO Manager can explain a little bit more about this designation here ISO Certification.

Now that we've completed that brief overview, let’s take a look at our Willingboro headquarters.

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The Culture of Giving Back: A True Success Story

Like most companies, the story of Radwell International is one of humble beginnings. The company story began 38 years ago in Mount Laurel, NJ and has survived and thrived through many changes. Brian Radwell, too, has gone through his share of challenges, both personal and professional. To read the detailed story of Radwell, you can check out this blog post The Story of Radwell.

To truly understand the Radwell story, you have to understand a little bit about Brian Radwell's motivation, which stems from supporting his father who was the kindest man in the world according to many people within the company who knew him when he was alive. I had the rare opportunity to ask Brian Radwell a question about fear of failure and the family culture of giving back .

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Standing Out in a Sea of Average: Customer Service Makes the Difference

“There are no new ideas. There are only new ways of making them felt.” -Audre Lorde

Being successful in business is a challenging experience. The pace is fast, you can be hit from all angles, and anything can happen on any given day. In almost every instance you are surrounded by competitors. All you want to do is continue to move forward and provide the service or product that your business offers in a productive and profitable way. What is it that differentiates your business from every other company out in the world offering a similar product or service? Maybe your branding is more skillful. Perhaps you use technology in a more impactful way. It’s possible you even execute better than competitors. But in almost every business, the differentiating factor truly is the customer service you provide to your clients. If your business operates with customer service as a priority, it is most likely standing out and hopefully moving forward in a positive way.

Of course everyone preaches that they are customer driven. It would be foolish for a business not to say such a thing if they hope to continue to operate successfully. But what does customer driven really translate to? What does it mean?

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways. – Richard Branson

Customer service, by definition, is the provision of service to customers before, during, and after a purchase. It is also how a product is delivered to a customer. During the many points of customer contact your company may have, it is important to evaluate performance. Is your product (or service) accessible? Is it easy to gain access? Is it cost-effective/provide value? Does it meet (or hopefully exceed) the customer’s expectations for that product or service?

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Four Ways Your Manufacturing Operation Can Go Green and Save

 

In the business climate of today, it’s no longer an option to run a manufacturing facility as greenly as possible- it's a necessity. With the rising cost of doing business, finding ways to help the environment and reduce costs is a new standard. It's a standard that many are working hard to achieve in their daily business operations.

For manufacturing facilities, with their large working spaces and equipment-driven operations, going green can be even more critical. Finding ways to help the environment can be challenging but there are four simple ways to make a decent level of “green” impact:

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