Radwell International’s Blog

It can be argued that the most important aspect of the delivery process is getting the product to its final destination. The process is complex and can involve multiple steps and strategies. The final stage in the delivery process is also referred to as “The Last-Mile”. In this USA Manufacturing Hour on Twitter, Host, Brett Kramer from FreightPOP, led a chat that discussed last-mile delivery. 

Small to mid-sized companies face many challenges in today’s business climate. In the “Amazon” era, customer

expectations continue to rise, presenting a great need for businesses to continually improve processes and methods. This constant need for improvement is all in the hopes of mitigating challenges and turning them into wins throughout the customer buying cycle. 

In terms of shipping customer products, the struggle can be very real. There are many things to consider and often overcome. A manual shipping system requires accessible inventory and humans to execute every aspect of bringing that inventory to customers. Inventory must be chosen based on a customer’s order and picked so that it can be packaged. The item must then be sent through a series of checks before it is packaged in the correct sized box and weighed for shipping. After the item is labeled, the correct shipping method must be chosen. The prepared shipment must be brought to the end of the shipping cycle for sorting prior to carrier pickup. There is a lot of movement in a manual system and humans must execute the steps within a manual system.