Radical Automation: Insights from The Global Leader for Industrial Automation Services

Standing Out in a Sea of Average: Customer Service Makes the Difference

Jul 7, 2016 9:23:13 AM / by RadwellInternational posted in Audre Lord, Behind the Scenes at Radwell International, Business, capabilities, Customer Service, Customers, Employee, Industrial Automation, Products, Radwell International, Radwell Service Offerings, Sales growth, Services, Success, Touch Points, Uncategorized

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“There are no new ideas. There are only new ways of making them felt.” -Audre Lorde

Being successful in business is a challenging experience. The pace is fast, you can be hit from all angles, and anything can happen on any given day. In almost every instance you are surrounded by competitors. All you want to do is continue to move forward and provide the service or product that your business offers in a productive and profitable way. What is it that differentiates your business from every other company out in the world offering a similar product or service? Maybe your branding is more skillful. Perhaps you use technology in a more impactful way. It’s possible you even execute better than competitors. But in almost every business, the differentiating factor truly is the customer service you provide to your clients. If your business operates with customer service as a priority, it is most likely standing out and hopefully moving forward in a positive way.

Of course everyone preaches that they are customer driven. It would be foolish for a business not to say such a thing if they hope to continue to operate successfully. But what does customer driven really translate to? What does it mean?

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways. – Richard Branson

Customer service, by definition, is the provision of service to customers before, during, and after a purchase. It is also how a product is delivered to a customer. During the many points of customer contact your company may have, it is important to evaluate performance. Is your product (or service) accessible? Is it easy to gain access? Is it cost-effective/provide value? Does it meet (or hopefully exceed) the customer’s expectations for that product or service?

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Meet the Team: Derek Nelms (Radwell-Indiana)

Feb 19, 2016 6:00:10 AM / by RadwellInternational posted in Behind the Scenes at Radwell International, Employee, Employee feature, Meet the Team, repairs, Uncategorized

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In this week’s Meet the Team, we’re highlighting Derek Nelms, a Repair technician at Radwell-Indiana.

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Meet the Team-Deepak Gupta (Radwell-UK)

Jan 22, 2016 7:00:49 AM / by RadwellInternational posted in Uncategorized

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This week we’re highlighting Deepak Gupta, a PLC Technician at Radwell-UK in our MEET THE TEAM feature.

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Radwell International Europe Invests Over ÂŁ300k in 2015

Jan 20, 2016 6:00:27 AM / by RadwellInternational posted in Behind the Scenes at Radwell International, Business, capabilities, engineering, Industrial Automation, Meet the Team, Radwell-Europe, Radwell International, Radwell Service Offerings, Radwell-UK, repairs, robotics, Special events, Uncategorized, Warehouse

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More than £300,000 has been invested in Radwell Europe’s facility after significant growth in 2015 due to the increase of employees and test capabilities.

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Meet the Team: James Croxton (Radwell-UK)

Jan 8, 2016 7:00:24 AM / by RadwellInternational posted in Behind the Scenes at Radwell International, Employee, Employee feature, Meet the Team, Radwell-Europe, Radwell-UK, Uncategorized

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In this week’s MEET THE TEAM, we’re featuring James Croxton who works in web sales at Radwell-UK.

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Robots for the Real World: Is a Collaborative Robot Right For Your Company?

Jan 6, 2016 7:00:46 AM / by RadwellInternational posted in Industrial Automation, manufacturing, Robotics, Uncategorized

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What is a collaborative robot?

A collaborative robot or cobot is a robot designed to assist humans as a guide or helper in completing a specific task or set of tasks. A regular robot is designed to be programmed to work mostly autonomously. In contrast, a cobot is programmed to work alongside a human in a helpful capacity. Depending upon the capacity, having a robotic "helping hand" can make a big difference in terms of productivity.

Non collaborative robots are designed to work autonomously. In fact industrial robots are far too dangerous to share space with humans and have been linked to many fatal accidents. They are great at performing monotonous jobs and complete heavy lifting but when they make contact with humans they can cause serious injury.

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Meet the Team: Don Jackman (Radwell-Indiana)

Dec 18, 2015 7:00:18 AM / by RadwellInternational posted in Uncategorized

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In this week’s MEET THE TEAM, we’re featuring Don Jackman, a Repair Technician from Radwell’s Franklin, Indiana location.

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Meet the Team-Travis Jones (Radwell-Indiana)

Dec 11, 2015 7:00:00 AM / by RadwellInternational posted in Uncategorized

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In this week’s MEET THE TEAM, we’re featuring Travis Jones, Senior Sales Team Coordinator from Radwell-Indiana.

Fun fact about your job that others might not be aware of: I have seen the Franklin, Indiana office grow from a small few to a nice team functioning and maturing into an established branch with a great reputation that is being established across our community.

Favorite Quote: I have two favorite quotes. “A great pleasure in life is doing what people say you cannot do”-Walter Bagehot and “All the rivers run into the sea; yet the sea is not full; unto the place from whence the rivers come, thither they return again” –Ecclesiastes 1:7

What is the craziest thing you’ve ever done? There are so many things! I love a good adventure filled with mystery and suspense. Fishing in the storm surge on the Mediterranean Sea as water slammed us into a retention wall…roof jumping at 2am across downtown Columbus, Ohio…driving across the desert in a mustang convertible with two friends as we raced to Hollywood, CA and somehow found ourselves in the middle of a parade on the strip, so we smiled and waved and acted like we were part of the parade…and so many other untold tales.

What is your favorite place on earth and why? Sanibel Island, FL where I surprised my wife for our honeymoon over 13 years ago. It wa her first flight, farthest trip from home and we swam with dolphins…unexpectedly. My second favorite place is East Jerusalem, Israel. I spent nearly 4 weeks there on my first big trip away from anyone I knew. It changed my heart, my mind and my life.

 

 

 

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Meet the Team-Stuart Mcclymont (Radwell-UK)

Dec 4, 2015 7:00:00 AM / by RadwellInternational posted in Uncategorized

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Meet the Team-Ralph Grothe (Radwell-Canada)

Nov 27, 2015 7:00:00 AM / by RadwellInternational posted in Uncategorized

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