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A Day in the Life: Matt Gingell, Building & Aquarium Maintenance Associate


My name is Matt Gingell and I’m Radwell International’s Building & Aquarium Maintenance Associate.

 My main responsibilities are taking care of over 40 fish tanks. Right now we have 42 that are up and running. That's a total of 7,300 gallons of water.

One of the larger fish tanks is the one embedded in the wall of Brian Radwell’s office. It’s a 650 gallon fish tank that features South American, African, and Central American Cichlids. However, there is also one huge Gourami who is a community fish but is definitely in charge of the tank. 

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A Day in the Life: Natalia Kennedy (Customer Satisfaction Coordinator)

Video Transcribed by Ryan Neuman for Radwell International

A Day in the Life is an ongoing series featuring a glimpse into a typical work day for a Radwell employee. Get a behind the scenes look at Radwell Headquarters through the eyes of different employees in various departments. 

Our second episode features Natalia Kennedy, a Customer Satisfaction Coordinator at Radwell International headquarters in Willingboro, NJ

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A Day in the Life: Sean Boyce   (Centralized Receiving Support)

 Video Transcribed by Ryan Neuman for Radwell International

 

A Day in the Life is an ongoing series featuring a glimpse into a typical work day for a Radwell employee. Get a behind the scenes look at Radwell headquarters through the eyes of different employees in various departments. 

Our first episode features Sean Boyce, a Centralized Receiving Support at Radwell International headquarters in Willingboro, NJ.

 

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How Test Fixtures Streamline the Robotics Repair Process

Robots are a critical part of today’s manufacturing. Keeping them running is a high priority, while minimizing downtime for repairs is essential.

In places like automotive plants, the robots can be massive, so sending them out for repair is not an option. Typically, when something goes wrong with one of these large machines, the problem can be traced back to a single component—a board or drive, a human-machine interface (HMI), a programmable logic controller (PLC) or a touchscreen, for example. Once the customer identifies the component that has failed, the next step is sending it out for repair or replacement.

Radwell International, a leader in industrial repair, distribution and surplus automation, maintains a $2-billion surplus, which is a great cost-effective alternative for a customer with a machine down. This this surplus also allows for their Engineering Department build efficient test fixtures. This huge on-site inventory of parts and robots means technicians can put the part in question through a full-load test in the same model robot as the one the customer uses. As a result, Radwell’s customers have confidence in the repairs and replacements because they know their components have been thoroughly tested. Radwell can also repair or replace teach pendants, control panels and any of the control components, as well as other parts such as servo motors.

This surplus and testing capability sets Radwell apart from its competitors and greatly enhances its capacity to quickly test components and replacement parts, so that its customers are up and running again as soon as possible. The extensive testing enables Radwell to offer its customers a two-year warranty (compared to the industry-standard of 12-18 months), and also keeps the warranty rate very low (4 percent versus the 6 percent industry average).

Watch a short video about the company’s robotic repair and test capabilities featuring the Kawasaki UX120F, a robot that improves production line efficiencies and general industry and automotive applications. The Kawasaki UC120F is just one of the many robots Radwell has available to test components.

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Standing Out in a Sea of Average: Customer Service Makes the Difference

“There are no new ideas. There are only new ways of making them felt.” -Audre Lorde

Being successful in business is a challenging experience. The pace is fast, you can be hit from all angles, and anything can happen on any given day. In almost every instance you are surrounded by competitors. All you want to do is continue to move forward and provide the service or product that your business offers in a productive and profitable way. What is it that differentiates your business from every other company out in the world offering a similar product or service? Maybe your branding is more skillful. Perhaps you use technology in a more impactful way. It’s possible you even execute better than competitors. But in almost every business, the differentiating factor truly is the customer service you provide to your clients. If your business operates with customer service as a priority, it is most likely standing out and hopefully moving forward in a positive way.

Of course everyone preaches that they are customer driven. It would be foolish for a business not to say such a thing if they hope to continue to operate successfully. But what does customer driven really translate to? What does it mean?

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways. – Richard Branson

Customer service, by definition, is the provision of service to customers before, during, and after a purchase. It is also how a product is delivered to a customer. During the many points of customer contact your company may have, it is important to evaluate performance. Is your product (or service) accessible? Is it easy to gain access? Is it cost-effective/provide value? Does it meet (or hopefully exceed) the customer’s expectations for that product or service?

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Four Ways Your Manufacturing Operation Can Go Green and Save

 

In the business climate of today, it’s no longer an option to run a manufacturing facility as greenly as possible- it's a necessity. With the rising cost of doing business, finding ways to help the environment and reduce costs is a new standard. It's a standard that many are working hard to achieve in their daily business operations.

For manufacturing facilities, with their large working spaces and equipment-driven operations, going green can be even more critical. Finding ways to help the environment can be challenging but there are four simple ways to make a decent level of “green” impact:

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Meet the Team: Derek Nelms (Radwell-Indiana)

In this week’s Meet the Team, we’re highlighting Derek Nelms, a Repair technician at Radwell-Indiana.

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Meet the Team-Deepak Gupta (Radwell-UK)

This week we’re highlighting Deepak Gupta, a PLC Technician at Radwell-UK in our MEET THE TEAM feature.

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Radwell International Europe Invests Over £300k in 2015

 Radwell Europe’s facility after significant growth in 2015 due to the increase of employees and test capabilities.

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Meet the Team: James Croxton (Radwell-UK)

In this week’s MEET THE TEAM, we’re featuring James Croxton who works in web sales at Radwell-UK.

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