A Day in the Life: Lewis Wright (Bilingual Inside Sales-Radwell UK)
Hello, my name is Lewis and I am a Bilingual Inside Sales Representative at Radwell International.
I work as part of the European team and we are responsible for the Spanish, French and Italian markets. I am mainly responsible for Spanish customers. However, as a bilingual person I have customers from all around the world.
My work duties include responding to customer enquiries via phone, email and other forms of communication. Moreover, it’s my responsibility to inform them about price, availability and delivery of our products. If we do not have them available, I speak with our external sources to find what customers’ needs and negotiate the best price possible and if a customer would like to purchase said item, I process their orders. Sometimes there are language barriers therefore I also help with this such as accounts, returns and much more to ensure great customer satisfaction.