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One Thing Leads to Another: A Customer Success Story

Sometimes one phone call can make all the difference. This  story begins because of a service call placed on October 10th, 2017 by Siemens Healthcare in Plainfield, Indiana to the team at Radwell International in Franklin, Indiana. 

Siemens contacted Radwell for a service call because they had parts that could not be repaired by their regular vendor. Matthew Hartwell and Eric Dupont of Radwell International's Indiana location went to that service call and Eric worked on the part for about 30 minutes and was able to repair it.  Eric then worked on the second part  with the same impressive results.  Siemens people checked and verified everything was working as they wanted, and they were amazed that Eric had diagnosed and repaired everything in such a short amount of time. Even the techs on site were blown away that Eric was able to get it working again.

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The Culture of Giving Back: A True Success Story

Like most companies, the story of Radwell International is one of humble beginnings. The company story began 38 years ago in Mount Laurel, NJ and has survived and thrived through many changes. Brian Radwell, too, has gone through his share of challenges, both personal and professional. To read the detailed story of Radwell, you can check out this blog post The Story of Radwell.

To truly understand the Radwell story, you have to understand a little bit about Brian Radwell's motivation, which stems from supporting his father who was the kindest man in the world according to many people within the company who knew him when he was alive. I had the rare opportunity to ask Brian Radwell a question about fear of failure and the family culture of giving back .

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Radwell-Indiana Shoots and Scores!

In many instances, large companies talk (and talk and talk) about the products and services they can provide for their customers. Millions of dollars are spent each year on marketing efforts designed to tell customers about all the wonderful products and services that are available to them as consumers. Often the talk can be much more appealing than the reality. I’m not going to lie: many times within our marketing at Radwell, we do share our many capabilities with our customers. However, our reality is something we are very focused on every day, in every department within our organization. The best way to discuss what Radwell International is really capable of is by sharing some stories straight from the field. We’ve decided to do just that, 

starting with a great hero story straight from Robert Tiedeken, our Branch Manager in Radwell-Indiana. Rob has been with Radwell International for 10 years this April. He was a career IT professional and started with Radwell as a Systems Administrator. He was promoted to IT Operations Manager and in this role, he worked on design and buildouts for Radwell-UK, Radwell-Canada, Radwell-Texas and Radwell-Indiana. An unexpected opportunity arose for him when he was asked to take on the challenge of being a Branch Manager in Franklin, Indiana upon it’s completion. He took on the challenge and has never looked back. Rob is a great leader for Radwell-Indiana and does a great job building his team and creating a sense of community both with his employees as well as his clients.

 

Here’s Rob’s Customer Story:

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