Sometimes one phone call can make all the difference. This  story begins because of a service call placed on October 10^th, 2017 by Siemens Healthcare in Plainfield, Indiana to the team at Radwell International in Franklin, Indiana. 

Siemens contacted Radwell for a service call because they had parts that could not be repaired by their regular vendor. Matthew Hartwell and Eric Dupont of Radwell International's Indiana location went to that service call and Eric worked on the part for about 30 minutes and was able to repair it.  Eric then worked on the second part  with the same impressive results.  Siemens people checked and verified everything was working as they wanted, and they were amazed that Eric had diagnosed and repaired everything in such a short amount of time. Even the techs on site were blown away that Eric was able to get it working again.