Radical Automation: Insights from The Global Leader for Industrial Automation Services

Standing Out in a Sea of Average: Customer Service Makes the Difference

Jul 7, 2016 9:23:13 AM / by RadwellInternational posted in Audre Lord, Behind the Scenes at Radwell International, Business, capabilities, Customer Service, Customers, Employee, Industrial Automation, Products, Radwell International, Radwell Service Offerings, Sales growth, Services, Success, Touch Points, Uncategorized

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“There are no new ideas. There are only new ways of making them felt.” -Audre Lorde

Being successful in business is a challenging experience. The pace is fast, you can be hit from all angles, and anything can happen on any given day. In almost every instance you are surrounded by competitors. All you want to do is continue to move forward and provide the service or product that your business offers in a productive and profitable way. What is it that differentiates your business from every other company out in the world offering a similar product or service? Maybe your branding is more skillful. Perhaps you use technology in a more impactful way. It’s possible you even execute better than competitors. But in almost every business, the differentiating factor truly is the customer service you provide to your clients. If your business operates with customer service as a priority, it is most likely standing out and hopefully moving forward in a positive way.

Of course everyone preaches that they are customer driven. It would be foolish for a business not to say such a thing if they hope to continue to operate successfully. But what does customer driven really translate to? What does it mean?

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways. – Richard Branson

Customer service, by definition, is the provision of service to customers before, during, and after a purchase. It is also how a product is delivered to a customer. During the many points of customer contact your company may have, it is important to evaluate performance. Is your product (or service) accessible? Is it easy to gain access? Is it cost-effective/provide value? Does it meet (or hopefully exceed) the customer’s expectations for that product or service?

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Radwell International Europe Invests Over £300k in 2015

Jan 20, 2016 6:00:27 AM / by RadwellInternational posted in Behind the Scenes at Radwell International, Business, capabilities, engineering, Industrial Automation, Meet the Team, Radwell-Europe, Radwell International, Radwell Service Offerings, Radwell-UK, repairs, robotics, Special events, Uncategorized, Warehouse

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More than £300,000 has been invested in Radwell Europe’s facility after significant growth in 2015 due to the increase of employees and test capabilities.

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No Repair Is Too Small At Radwell

Oct 21, 2015 7:00:00 AM / by RadwellInternational posted in capabilities, Counters, electronic components, engineering, Industrial Automation, process controls, Radwell Service Offerings, repairs, technician, temperature gauges, test capabilities

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At Radwell International, we are known for the quality of products and outstanding level of service we provide to our clients. One of our services is our repair capabilities. Although we are known for being able to provide all kinds of repairs for all kinds of industrial automation equipment, it’s easy to overlook some of the more basic items that we are also capable of fixing for our customers. Items like temperature gauges, process controls, timers and counters are items we are just as capable of repairing as much larger items.

It’s so easy to overlook a small display or a dial. Many of our clients wouldn’t even think about having these items repaired. Yet in our NJ Headquarters, we have an entire repair team dedicated to exactly these types of repairs. Repairs in this category are fully testable, and the parts are easy for us to replace if we can’t fix the item. Sounds like a win-win!

Steve Ramirez, a long time Repair Technician with Radwell International, is an expert when it comes to these types of repairs. Steve started with Radwell in July of 1999, working in the calibration lab. Basically, he has been repairing these types of parts for the past 16 years!

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Using X-Ray Technology in the Repair Process: Turning Impossible into Possible

Sep 16, 2015 10:00:44 AM / by RadwellInternational posted in ball grid array, Behind the Scenes at Radwell International, capabilities, electronic components, engineering, equipment, Industrial Automation, inspection, integrated circuits, internal connections, obsolete, printed circuit boards, proprietary, Radwell Service Offerings, repairs, testing, verified sub parts, xray

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From the first day it arrived at Radwell International, our x-ray unit has been an incredibly useful and valuable tool to help our technicians help our customers. By utilizing the x-ray machine, our customers benefit from an additional level of testing, evaluation and inspection that wasn’t possible prior to the machine’s arrival.

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