Radwell International’s Blog

Recently we’ve acquired a new machine at Radwell International headquarters to add additional repair services to our capabilities. Our latest addition is a KH7050 Laser Engraving Machine, which allows us to design and cut new graphic overlays and gaskets for our customers.

The major benefit to having this machine in a production facility is the amount of time it saves on repair turnaround for customers. Currently there is up to a four week turnaround for customer overlays and gaskets to be made when these items are outsourced during our repair process. With this machine, turnaround can be under two hours. With this significant time difference, better service can be provided to customers who need custom items created.

At Radwell International, we are known for the quality of products and outstanding level of service we provide to our clients. One of our services is our repair capabilities. Although we are known for being able to provide all kinds of repairs for all kinds of industrial automation equipment, it’s easy to overlook some of the more basic items that we are also capable of fixing for our customers. Items like temperature gauges, process controls, timers and counters are items we are just as capable of repairing as much larger items.

It’s so easy to overlook a small display or a dial. Many of our clients wouldn’t even think about having these items repaired. Yet in our NJ Headquarters, we have an entire repair team dedicated to exactly these types of repairs. Repairs in this category are fully testable, and the parts are easy for us to replace if we can’t fix the item. Sounds like a win-win!

Steve Ramirez, a long time Repair Technician with Radwell International, is an expert when it comes to these types of repairs. Steve started with Radwell in July of 1999, working in the calibration lab. Basically, he has been repairing these types of parts for the past 16 years!

From the first day it arrived at Radwell International, our x-ray unit has been an incredibly useful and valuable tool to help our technicians help our customers. By utilizing the x-ray machine, our customers benefit from an additional level of testing, evaluation and inspection that wasn’t possible prior to the machine’s arrival.