In many instances, large companies talk (and talk and talk) about the products and services they can provide for their customers. Millions of dollars are spent each year on marketing efforts designed to tell customers about all the wonderful products and services that are available to them as consumers. Often the talk can be much more appealing than the reality. I’m not going to lie: many times within our marketing at Radwell, we do share our many capabilities with our customers. However, our reality is something we are very focused on every day, in every department within our organization. The best way to discuss what Radwell International is really capable of is by sharing some stories straight from the field. We’ve decided to do just that,
starting with a great hero story straight from Robert Tiedeken, our Branch Manager in Radwell-Indiana. Rob has been with Radwell International for 10 years this April. He was a career IT professional and started with Radwell as a Systems Administrator. He was promoted to IT Operations Manager and in this role, he worked on design and buildouts for Radwell-UK, Radwell-Canada, Radwell-Texas and Radwell-Indiana. An unexpected opportunity arose for him when he was asked to take on the challenge of being a Branch Manager in Franklin, Indiana upon it’s completion. He took on the challenge and has never looked back. Rob is a great leader for Radwell-Indiana and does a great job building his team and creating a sense of community both with his employees as well as his clients.
“There are no new ideas. There are only new ways of making them felt.” -Audre Lorde
Being successful in business is a challenging experience. The pace is fast, you can be hit from all angles, and anything can happen on any given day. In almost every instance you are surrounded by competitors. All you want to do is continue to move forward and provide the service or product that your business offers in a productive and profitable way. What is it that differentiates your business from every other company out in the world offering a similar product or service? Maybe your branding is more skillful. Perhaps you use technology in a more impactful way. It’s possible you even execute better than competitors. But in almost every business, the differentiating factor truly is the customer service you provide to your clients. If your business operates with customer service as a priority, it is most likely standing out and hopefully moving forward in a positive way.
Of course everyone preaches that they are customer driven. It would be foolish for a business not to say such a thing if they hope to continue to operate successfully. But what does customer driven really translate to? What does it mean?
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways. – Richard Branson
Customer service, by definition, is the provision of service to customers before, during, and after a purchase. It is also how a product is delivered to a customer. During the many points of customer contact your company may have, it is important to evaluate performance. Is your product (or service) accessible? Is it easy to gain access? Is it cost-effective/provide value? Does it meet (or hopefully exceed) the customer’s expectations for that product or service?
In the business climate of today, it’s no longer an option to run a manufacturing facility as greenly as possible- it's a necessity. With the rising cost of doing business, finding ways to help the environment and reduce costs is a new standard. It's a standard that many are working hard to achieve in their daily business operations.
For manufacturing facilities, with their large working spaces and equipment-driven operations, going green can be even more critical. Finding ways to help the environment can be challenging but there are four simple ways to make a decent level of “green” impact:
A collaborative robot or cobot is a robot designed to assist humans as a guide or helper in completing a specific task or set of tasks. A regular robot is designed to be programmed to work mostly autonomously. In contrast, a cobot is programmed to work alongside a human in a helpful capacity. Depending upon the capacity, having a robotic "helping hand" can make a big difference in terms of productivity.
Non collaborative robots are designed to work autonomously. In fact industrial robots are far too dangerous to share space with humans and have been linked to many fatal accidents. They are great at performing monotonous jobs and complete heavy lifting but when they make contact with humans they can cause serious injury.
Collaborative robots, on the other hand, are designed to work alongside humans and can even complete tasks that help prevent injuries with the humans they work alongside. The most advanced cobots are functionally flexible so they can switch quickly between a range of tasks. They even emulate humans and, in some instances, respond to facial expressions to understand what is expected. It's fascinating to consider that technology has progressed to the point where a human facial expression can help a robot "think" and respond to a given task.
Technology has evolved beyond merely driving efficiency in the workplace and has moved towards enhancing the capabilities of a workforce by becoming a collaborative partner. Wearable robotic devices and smart machines have enabled man and machine to work together. The teamwork approach leverages capabilities of both humans and machines to create a most effective and efficient partnership. Cobots fit well into this equation. In fact, for some organizations, cobots can literally transform an entire operation.
How do you know if cobots are a great fit for your company?
Cobots are mostly used to boost performance, and this can be valuable in just about any industry that exists. Any type of environment in which things can be automated with human/cobot collaboration would be suited to introducing or building collaborative robots into existing workflow. Based on technological advances, cobots seem suited to both repetitive tasks, as well as, a series of changeable tasks. Odds are good this will only improve over time.
Companies that produce cobots are even planning for future needs. What works in an environment today may need to be greatly expanded in the future. By producing robots that can gain expanded capabilities to match growth and future need, robot manufacturers can help companies in any industry save time and money. They can also gain efficiency as it is required. A company that invests in cobots for their organization today will continue to benefit from expanded capabilities moving forward because of today's designs with the future in mind.
Collaborative robots are manufactured today in a way that is very effective. They are built so that they are easy to set up, flexible to work with, safe, and cost effective for various business types and sizes.
Once cobots are well established in industrial environments, they'll probably begin to appear in domestic environments too. Of course, this will present new challenges that will have to be overcome. Some day robots may serve humans breakfast, but while the challenges are being overcome, breakfast may end up in a human's lap until the kinks are worked out (see "The Breakfast Machine" below). Progress takes time. It will be interesting to see how things evolve.