Making the Move to Material Handling Automation: Five Lessons

Todd Radwell, Senior VP of Operations and Engineering for Radwell International gives his insights for those considering a move to automation.
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Standing Out in a Sea of Average: Customer Service Makes the Difference

“There are no new ideas. There are only new ways of making them felt.” -Audre Lorde

Being successful in business is a challenging experience. The pace is fast, you can be hit from all angles, and anything can happen on any given day. In almost every instance you are surrounded by competitors. All you want to do is continue to move forward and provide the service or product that your business offers in a productive and profitable way. What is it that differentiates your business from every other company out in the world offering a similar product or service? Maybe your branding is more skillful. Perhaps you use technology in a more impactful way. It’s possible you even execute better than competitors. But in almost every business, the differentiating factor truly is the customer service you provide to your clients. If your business operates with customer service as a priority, it is most likely standing out and hopefully moving forward in a positive way.

Of course everyone preaches that they are customer driven. It would be foolish for a business not to say such a thing if they hope to continue to operate successfully. But what does customer driven really translate to? What does it mean?

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways. – Richard Branson

Customer service, by definition, is the provision of service to customers before, during, and after a purchase. It is also how a product is delivered to a customer. During the many points of customer contact your company may have, it is important to evaluate performance. Is your product (or service) accessible? Is it easy to gain access? Is it cost-effective/provide value? Does it meet (or hopefully exceed) the customer’s expectations for that product or service?

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Four Ways Your Manufacturing Operation Can Go Green and Save

 

In the business climate of today, it’s no longer an option to run a manufacturing facility as greenly as possible- it's a necessity. With the rising cost of doing business, finding ways to help the environment and reduce costs is a new standard. It's a standard that many are working hard to achieve in their daily business operations.

For manufacturing facilities, with their large working spaces and equipment-driven operations, going green can be even more critical. Finding ways to help the environment can be challenging but there are four simple ways to make a decent level of “green” impact:

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Meet the Team: Derek Nelms (Radwell-Indiana)

In this week’s Meet the Team, we’re highlighting Derek Nelms, a Repair technician at Radwell-Indiana.

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Meet the Team-Deepak Gupta (Radwell-UK)

This week we’re highlighting Deepak Gupta, a PLC Technician at Radwell-UK in our MEET THE TEAM feature.

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Radwell International Europe Invests Over £300k in 2015

 Radwell Europe’s facility after significant growth in 2015 due to the increase of employees and test capabilities.

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Meet the Team: James Croxton (Radwell-UK)

In this week’s MEET THE TEAM, we’re featuring James Croxton who works in web sales at Radwell-UK.

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Robots for the Real World: Is a Collaborative Robot Right For Your Company?

What is a collaborative robot?

A collaborative robot or cobot is a robot designed to assist humans as a guide or helper in completing a specific task or set of tasks. A regular robot is designed to be programmed to work mostly autonomously. In contrast, a cobot is programmed to work alongside a human in a helpful capacity. Depending upon the capacity, having a robotic "helping hand" can make a big difference in terms of productivity.

Non collaborative robots are designed to work autonomously. In fact industrial robots are far too dangerous to share space with humans and have been linked to many fatal accidents. They are great at performing monotonous jobs and complete heavy lifting but when they make contact with humans they can cause serious injury.

Collaborative robots, on the other hand, are designed to work alongside humans and can even complete tasks that help prevent injuries with the humans they work alongside. The most advanced cobots are functionally flexible so they can switch quickly between a range of tasks. They even emulate humans and, in some instances, respond to facial expressions to understand what is expected. It's fascinating to consider that technology has progressed to the point where a human facial expression can help a robot "think" and respond to a given task.

Technology has evolved beyond merely driving efficiency in the workplace and has moved towards enhancing the capabilities of a workforce by becoming a collaborative partner.  Wearable robotic devices and smart machines have enabled man and machine to work together. The teamwork approach leverages capabilities of both humans and machines to create a most effective and efficient partnership. Cobots fit well into this equation. In fact, for some organizations, cobots can literally transform an entire operation.

How do you know if cobots are a great fit for your company?

Cobots are mostly used to boost performance, and this can be valuable in just about any industry that exists. Any type of environment in which things can be automated with human/cobot collaboration would be suited to introducing or building collaborative robots into existing workflow. Based on technological advances, cobots seem suited to both repetitive tasks, as well as, a series of changeable tasks. Odds are good this will only improve over time.

Companies that produce cobots are even planning for future needs. What works in an environment today may need to be greatly expanded in the future. By producing robots that can gain expanded capabilities to match growth and future need, robot manufacturers can help companies in any industry save time and money. They can also gain efficiency as it is required. A company that invests in cobots for their organization today will continue to benefit from expanded capabilities moving forward because of today's designs with the future in mind.

Collaborative robots are manufactured today in a way that is very effective. They are built so that they are easy to set up, flexible to work with, safe, and cost effective for various business types and sizes.

Once cobots are well established in industrial environments, they'll probably begin to appear in domestic environments too. Of course, this will present new challenges that will have to be overcome. Some day robots may serve humans breakfast, but while the challenges are being overcome, breakfast may end up in a human's lap until the kinks are worked out (see "The Breakfast Machine" below). Progress takes time. It will be interesting to see how things evolve.

 

 


By Julie Basello for Radwell International

jbaselloholt@radwell.com

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Meet the Team: Don Jackman (Radwell-Indiana)

In this week’s MEET THE TEAM, we’re featuring Don Jackman, a Repair Technician from Radwell’s Franklin, Indiana location.

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Meet the Team-Travis Jones (Radwell-Indiana)

In this week’s MEET THE TEAM, we’re featuring Travis Jones, Senior Sales Team Coordinator from Radwell-Indiana.

Fun fact about your job that others might not be aware of: I have seen the Franklin, Indiana office grow from a small few to a nice team functioning and maturing into an established branch with a great reputation that is being established across our community.

Favorite Quote: I have two favorite quotes. “A great pleasure in life is doing what people say you cannot do”-Walter Bagehot and “All the rivers run into the sea; yet the sea is not full; unto the place from whence the rivers come, thither they return again” –Ecclesiastes 1:7

What is the craziest thing you’ve ever done? There are so many things! I love a good adventure filled with mystery and suspense. Fishing in the storm surge on the Mediterranean Sea as water slammed us into a retention wall…roof jumping at 2am across downtown Columbus, Ohio…driving across the desert in a mustang convertible with two friends as we raced to Hollywood, CA and somehow found ourselves in the middle of a parade on the strip, so we smiled and waved and acted like we were part of the parade…and so many other untold tales.

What is your favorite place on earth and why? Sanibel Island, FL where I surprised my wife for our honeymoon over 13 years ago. It wa her first flight, farthest trip from home and we swam with dolphins…unexpectedly. My second favorite place is East Jerusalem, Israel. I spent nearly 4 weeks there on my first big trip away from anyone I knew. It changed my heart, my mind and my life.

 

 

 

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